 | F.A.Q.  |  | | Can't find the answer to your question? Call a Customer Service Representative at 1.800-706-9941 ext 2, Or send an email to Info@AdvantageCartridge.com | | Program Information | | How do I get started on the program? It's Easy!! Fill out the online registration form by clicking the "Register" tab above. | | Who can run this program? Any individual, school, business, or non-profit organization in the contiguous U.S. | | Do you offer this program outside of the contiguous U.S. Yes, but our recyclers have to pay for their own shipping. | | How much does it cost us to run program? Nothing! Promotional items are free! Our program includes the following: - Promotional poster
- Prepaid return shipping labels
- Small inkjet/cell phone/iPod promotional collection box
- Downloadable flyer
| | How can I promote the program? (Click Here) Promotion of your program is easy! Click the link above for step by step information. | | Is there a time limit to the program? Active accounts are those that send at least one box of cartridges or cell phones within a 12-month period. If your account goes over 2 years without a shipment, you are active as long as you can pull up your account on your database. If your account doesn’t show up on database, simply re-register. | | Do you require a contract? Advantage Cartridge does not require a contract, but can provide one if needed. | | Do you offer referral credits? A $20.00 referral credit is added to your recycling account when Advantage receives the 1st qualified shipment of the referred account. The credit is to be used toward the purchase of compatible cartridges. Orders $100.00 or larger receive free shipping. Orders under $100.00 are subject to a flat $10.00 fee to cover shipping and small order fee. | | Cartridge Questions | | What types of cartridges do you accept? All cartridges accepted are listed on our pricelist, which can be accessed by clicking on the pricelist tab above. We accept many original name brand inkjet, laser toner, fax, and copy cartridges. | | Do all the cartridges I send have to be on your price list? The minimums on our pricelist must be met before shipping, however, once your minimums on our pricelist have been met, you may send additional inkjets, cell phones, and iPods that aren’t on our list. Laser toners do need to be on our pricelist and a percentage of your earnings will be deducted to cover shipping on the toners that aren’t on our pricelist. | | What if I don’t use any of the items on your list? Can I still sign up? As much as Advantage would love to be a full-service electronic waste recycler, we are unable to offer our program if you don’t meet the minimum requirements on our pricelist to ship. We want to encourage recycling so try the following options of disposal: - Check the original toner box for pre-paid labels provided by the manufacturer.
- Get on website of manufacturer to see if they will allow you to print a pre-paid shipping label.
- Contact your local waste management for recycling options in your city.
| | Do you accept remanufactured or compatible cartridges? Inkjets: Advantage pays for a few remanufactured inkjets and they are listed at the very bottom of the inkjet pricelist page. You may send additional inkjets that aren’t on the list once your minimums on our list have been met, but there is no payment for inkjets that aren’t on our list. Laser Toners: Advantage does not accept remanufactured, compatible, office store replacement toners. Orders that contain Toners not on will receive a percentage deducted from your recycling earnings to cover our shipping | | How do I tell if a cartridge is remanufactured? When determining if a cartridge is a remanufactured or compatible, check the cartridge label. Original Equipment Manufacturer’s (OEM) like Hewlett Packard, Canon and Lexmark place their label bearing the model number, directly on the cartridge. The remanufactured cartridges will usually have different stickers on them and the manufacturer’s name won’t match the names on our list. Such names could be office supply store names or other company names other than HP, LEX or Canon. Other ways to spot a remanufactured/compatible cartridge it to look on the box &/or cartridge for words and phrases such as, “cartridge used in HP…”, compatible with…, Premium compatible, cartridge replaces…”, and “replacement for…” If you do not find your cartridge listed or need help determining what the cartridge is, e-mail a digital photo to info@advantagecartridge.com and we will help in the determination and/or give you other options for recycling the cartridge. You may send any remanufactured inkjets, however we do not pay for all of them- so please do not count them toward your 20 inkjet minimum. | | Why doesn't Advantage Cartridge accept all laser toners for recycling? Advantage Cartridge collects items that can be turned into remanufacturing companies that refurbish and resell them. It is a consumer driven industry, so demand determines the items that are paid for. | | How do I properly recycle laser toners that your company doesn't pay for? - Check the original toner box for pre-paid labels provided by the manufacturer.
- Get on website of manufacturer to see if they will allow you to print a pre-paid shipping label.
- Contact your local waste management for recycling options in your city.
| | Do you accept tubes, bottles, or ribbons? Advantage doesn’t accept tubes, toner bottles, or ribbons. A percentage of shipping costs will be deducted from earnings to cover tubes, bottles, or ribbons sent. | | Do you buy new/unused/overstock cartridges? Full inkjets are paid double our empty price if they are not expired. Expired inkjets are paid our empty price. Look on the side of the box for expiration date. If you can’t find the expiration date, send the inkjet in and our trained warehouse staff will make the determination and you will be paid appropriately. New toners are paid double the empty price as long as they are not more than 3 years over expiration. If your toner is over expiration, we pay the empty price on our list. Most expirations are marked on the original equipment boxes. If you can’t find an expiration, send the toner in your shipment and our trained warehouse staff will make the determination and you will be paid appropriately. | | | Shipping | | How many cartridges do I collect before shipping? - Inkjets: You must send a minimum of 20-100 (on our current pricelist) per shipping label.
- Laser Toners: You must send a minimum of 10-20 (on our current pricelist) per shipping label.
- Laptops 2 or more on our current pricelist.
- iPods: 15 or more on our current pricelist, per shipping label
- (When sending a combination of cartridges on our current price list, send 20 or more.)
- Cell Phones/PDA's: If sending a combination of inkjets and toners you may send any number of phones. If you are sending ONLY cell phones, you must send a minimum of 15 per shipping label.
| | Does Advantage Cartridge pay all shipping costs? Yes, Advantage pays all shipping costs provided shipping/packing instructions are followed and the requested minimums are met. Laser toners must be original equipment manufacturers brands, not office store compatible or remanufactured brands and be found on our current pricelist. If minimums are not met, a percentage will be deducted from your recycling check to cover the additional shipping costs. If box size exceeds 79" L+W+H, $30.00 will be deducted to cover part of the $45.00 fee UPS charges to our shipping account. | | Do I need to supply my own boxes to ship? Yes, please recycle and use your own boxes for shipping. Please use boxes no larger than 79 total inches when adding length + width + height. | | How do I ship? (Click Here) Shipping is very simple! Click the above link, or the "Shipping" tab for step by step information. | | | Payment | | When should I expect payment? Payment, including an itemized purchase order and shipping labels, should be received on or around 30 days from the date Advantage receives your shipment. Please check the database for date we receive your shipment. Within 30 days, your check total and the date we process your recycling order will be posted on your online account. | | What do I do if I don't receive payment around 30 days after I ship? Check your online database to see if your shipment qualified for payment. If you don’t see a date and amount of earnings, or a note stating no payment will be made because shipping requirements weren’t met, call customer service at 1-800-706-9941 ext 2. | | What if I have a discrepancy in my recycling earnings? First check the date on the pricelist against the date on your return form. If the dates differ, the pricelist has changed and you have received current prices. | | How can I lock in to your current online pricing? Prices change due to consumer demand. If the prices decrease, we have to adjust accordingly so we can continue our paying program. If you would like to lock in to our current online price, you must collect the following quantities: - 200 or more cell phones
- 200 or more inkjets
- 200 or more laser toners
- 200 or more combined(including iPods)
- 50 or more laptops.
If you would like to lock in prices, email karen@advantagecartridge.com and she will forward you a copy of our return form. You simply fill in quantities and return email. You will receive an email reply (the same day) if you qualify. | | Purchasing Cartridges | | Can I buy new or remanufactured cartridges from Advantage Cartridge? Yes! If you would like a free quote, simply click the button and fill out and fax quote form to 260-478-8691 or email dave@advantagecartridge.com or karen@advantagecartridge.com and you will receive an email a quote sheet that you can fill out and return. Our goal is to complete your quote within 24 hours. | | | Cell Phone Recycling | | Do you accept all cell phones? All cell phones are accepted. | | Do you pay for all cell phones? Broken or damaged cell phones do not qualify for payment. A broken or damaged phone is one that has been damaged by water, shows corrosion, is broken in pieces, or lcd screen damaged. All Cell phones that aren’t damaged and are not on the pricelist qualify for .25 payment. All non-broken cell phones that aren’t on the pricelist qualify toward the shipping minimums. | | Do you accept accessories (chargers, etc.) Yes, but they are optional. You will still get paid if accessories are not included. | | Laptop Recycling | | Do you accept all laptops? No. Laptops must fall within the processor speed on pricelist, or a $5.00 disposal fee will be deducted from your recycling earnings. | | |
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